Our experts team up with clients from hospitality companies to design and implement world-class customer experiences in their firms to improve sales, repeat business and referrals. We also strengthen the internal processes by standardizing and documenting best practices to provide consistent service to customers.

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Our Services

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Operational Assessment & Optimization

• Process Audit: Conduct a comprehensive audit of existing operations to identify bottlenecks, inefficiencies, and areas for improvement.

• Workflow Streamlining: Redesign and streamline workflows in the kitchen, front-of-house, and administrative areas to enhance efficiency and reduce delays.

• Standard Operating Procedures (SOP) Development: Create and implement detailed SOPs to ensure consistency in service delivery and operational efficiency.

Inventory & Supply Chain Management

• Inventory Control Systems: Implement robust inventory management systems to track stock levels, reduce waste, and prevent shortages.

• Supplier Management: Optimize supplier relationships and contracts to ensure timely deliveries and cost-effective procurement.

Financial Systems Optimization

• Cost Management: Introduce cost management strategies to control labor and overhead costs, improving overall profitability.

• Financial Reporting Systems: Set up accurate and timely financial reporting systems to monitor key performance indicators (KPIs) and inform decision-making.

Customer Experience Improvement

• Customer Journey Mapping: Analyze the current customer journey to identify pain points and opportunities for enhancement.

• Feedback Systems: Implement systems for collecting and analyzing customer feedback to drive continuous improvement in service delivery.

Business Performance Monitoring & Technology Integration

• KPI Tracking & Analysis: Set up systems to track and analyze key performance indicators, providing insights into operational and financial performance.

• Technology Implementation: Support the identification and implementation of a suitable CRM/ERP/HRMS in the organisation based on the needs of the business.